19 - 20 February, 2019 | Sir Stamford Circular Quay, Sydney, NSW

Conference Day One: Tuesday, 19 February 2019

8:30 am - 9:00 am Coffee & Registration

9:00 am - 9:10 am Opening Remarks from Conference Chairperson

Kerindy Clarke - Former Project Manager, NSW Safe Aboriginal Gambling Services

Kerindy Clarke

Former Project Manager
NSW Safe Aboriginal Gambling Services

9:10 am - 9:50 am INTERNATIONAL KEYNOTE: Marina Bay Sands Responsible Gambling and Sustainable Growth

Joseph Bufalino - Director Responsible Gambling, Marina Bay Sands Singapore
At Singapore’s most iconic hotel, the Marina Bay Sands is committed to creating unforgettable experiences for all its patrons while raising awareness on the potential effects of problematic gambling behaviours. In this session, Joseph will outline the social safeguards designed to meet and exceed all existing regulatory requirements that have made Marina a leader in its industry.

  • What makes the Marina Bay Sands unique?
  • Understanding regulatory requirements for land-based casinos
  • Implementing innovative strategies such as the entry levy systems for Singapore citizens and permanent residents, voluntary visit limit programs and casino exclusion orders
  • Exploring cultural differences in gambling behaviours in identifying problematic symptoms for seeking help

Joseph Bufalino

Director Responsible Gambling
Marina Bay Sands Singapore

9:50 am - 10:30 am An Overview of The Australian Gambling Landscape: Joint Responsibilities Progressing Responsible Gambling

Nadine Grinblat - Chief Executive Officer, Australasian Gaming Council
In a constantly changing environment and an age of new technologies and gaming experiences gambling providers must assess how they can innovate – both to meet the demands of a changing marketplace and to provide the highest standards of customer care.

In this session, Nadine from The Australasian Gaming Council (AGC) will provide an overview of the Australian gambling landscape, discussing what responsible gambling looks like right now, some of the recent developments in this area and where we may look in future.

  • How can we best encourage sustainable business and what does sustainability entail?
  • The ongoing evolution of Australia’s gambling landscape - what are the opportunities and challenges it poses for stakeholders?
  • Implementing effective primary prevention, secondary and safety net initiatives for consumers – what do we need to consider?
  • Communication and collaboration – how can stakeholders best work together to implement evidence-led policies and seek continuous improvement in the provision and delivery of responsible gambling?

Nadine Grinblat

Chief Executive Officer
Australasian Gaming Council

10:30 am - 11:00 am Speed Networking

11:00 am - 11:30 am MORNING TEA

11:30 am - 12:10 pm CASE STUDY: Club Taree is Cultivating and Diversifying Revenue Streams to Transform Relevancy and Authenticity in a Regional Market

Morgan Stewart - Chief Executive Officer, Club Taree
Club Taree is influential in their practices to diversify from traditional clubs revenue. Chief Executive Officer from Club Taree, Morgan Stewart, will share how he is breaking free from the gaming revenue cycle in response to a rapidly changing market. Learn extensive planning and implementation capabilities to grow your revenue streams.

  • Achieving the balance between social behavior, regulatory practices and revenue
  • What is corporate-social responsibility?
  • The impact of looking beyond gaming revenue internally and for the community
  • Analyzing the industry to see who your next customer is and strategies to engage

Morgan Stewart

Chief Executive Officer
Club Taree

12:10 pm - 12:50 pm Beating the Odds: Mental Health First Aid for Gambling Problems

Louise Kelly - Manager of Specialised Programs, Mental Health First Aid Australia
In Australia, about 20,000 people (1.1% of the adult population) can be categorized as having a gambling problem with a further 230,000 to 350,000 people experiencing moderate risks that make them vulnerable to gambling problems.

This presentation will discuss how mental health first aid training can benefit both gambling providers, people experiencing gambling problems and the wider community.

This presentation will address:
  • Mental Health First AId for Gambling Problems as an early intervention strategy
  • Discussion of how Mental Health First Aid is being used to support individuals experiencing harm from gambling.
  • Results of the evaluation of the course and it’s effectiveness in encouraging help-seeking and addressing stigma.
  • Opportunities moving forward.

Louise Kelly

Manager of Specialised Programs
Mental Health First Aid Australia

12:50 pm - 1:50 pm LUNCH

Interactive Discussion Groups

The Interactive Discussion Groups (IDGs) have been introduced this year to make your conference experience truly interactive. Each IDG table will be lead by a true thought leader to enable you to network with your peers on the most pertinent topics. In two rotations, each IDG will last for 30 minutes.


1:50 pm - 2:30 pm How to Re-Engage Existing Customers and Attract The Next Generation to Boost Market Opportunities and Revenue Sustainability
Tracey Lentell ACCM GAICD - Group Chief Executive Officer, Sporties Group, Moorebank Sports Clubs

Tracey Lentell ACCM GAICD

Group Chief Executive Officer, Sporties Group
Moorebank Sports Clubs


1:50 pm - 2:30 pm It’s not About Problem Gambling; It’s about Responsible Gambling
Mandy Tervit-Veasey - Former Responsible Gambling and Compliance Manager, Tabcorp

Mandy Tervit-Veasey

Former Responsible Gambling and Compliance Manager

IDG Three

1:50 pm - 2:30 pm The Challenges in Promoting Gambling Education and Awareness in the Indigenous Community
Kerindy Clarke - Former Project Manager, NSW Safe Aboriginal Gambling Services

Kerindy Clarke

Former Project Manager
NSW Safe Aboriginal Gambling Services

2:30 pm - 3:10 pm Why E-Sports is an Important Part of the Gaming Future?

Luke Bould - Head of Commercial, Digital and Marketing, Football Federation Australia
The Football Federation Association (FFA) has set up an E-League soccer competition with hopes to revitalize soccer in Australia. This new venture will capitalize on the popularity of E-Sports and is a strategic opportunity to invite more participants into the game. Luke Bould’s innovative discussion will re-align your future gaming goals and developments to maximize growth benefits. The topics discussed will include:

  • Overview of the E-League: What are the challenges of transiting into E-Sport ?
  • E-League is a serious business with Broadcast Deals and Prize Money to be announced
  • Sustaining the transparent sporting integrity of football with an effective integrity framework
  • What is the marketing and types of promotions (advertisements) to impact player’s behaviours
  • How to grow E-Sport domestically and internationally

Luke Bould

Head of Commercial, Digital and Marketing
Football Federation Australia

3:10 pm - 3:50 pm Enhancing Customer Engagement with Consumer Protection Tools

Sally Gainsbury - Deputy Director at Gambling Treatment & Research Clinic, University of Sydney
This presentation will outline recent research investigating which online wagering customers are most likely to engage with consumer protection tools and the barriers andmotivators for using these.

Sally Gainsbury

Deputy Director at Gambling Treatment & Research Clinic
University of Sydney

3:50 pm - 4:30 pm AFTERNOON TEA

We have heard that there is a contradiction between practice and the law. This panel discussion will led by 4 industry experts to help you understand and overcome the ambiguous boundary between the two and where responsibility sit between the government and operators.

  • What are codes of practice for Responsible Gambling required in all casinos, pubs and hotels?
  • How can the government pursue better- conceived and well-resourced regulations and enforcements to help?
  • Why measures are at times not enforced or ignored by a small number of operators?
  • How can we sustain the ubiquitous gambling mechanisms within Australia while reducing the harm to gambling?
  • The role of the government, gambling operators, individual and community if we seriously want gambling harm to be reduced?

Allan Duffell

Compliance Manager
Lasseters Hotel Casino


Alex Blaszczynski

Director Gambling Treatment and Research Clinic
University of Sydney


Scott May

Director Legal Services & General Counsel
Victorian Commission for Gambling and Liquor Regulation


Daniel Hanna

Executive General Manager-Corporate and Regulatory Affairs
Federal Group Tasmania

5:10 pm - 5:50 pm The Future of Wagering in Australia: Racing New Challenges

Vaughn Lynch - Senior Racing and Wagering Executive, Greyhound Racing Victoria
Greyhound Racing Victoria (GRV) is a governing body of Victorian greyhound racing which combines the role of regulator as well as the promoter of the sport. In 2017, the total wagering turnover in Australia was $32.598 billion (an increase of $3.714 billion or 13 per cent from 2015–2016). With this in mind, Vaughn will discuss the current status of the wagering industry including the opportunities and challenges for the future.

  • A short history of the development of the wagering market in Australia.
  • The current status of the wagering industry and how it effects racing jurisdictions.
  • What racing and wagering operators do to assist each other
  • A profile of the modern punter including behaviours
  • The future of wagering in Australia.

Vaughn Lynch

Senior Racing and Wagering Executive
Greyhound Racing Victoria

5:50 pm - 6:30 pm Champagne Roundtable Discussion

This session will give you the opportunity to drink champagne while discussing the following question in roundtables, before reporting back to the room.

Discuss How Machine Learning is Revolutionizing The Way We Identify with Our Most Valuable and Profitable Customers

6:30 pm - 6:40 pm Closing Remarks from Conference Chairperson

Kerindy Clarke - Former Project Manager, NSW Safe Aboriginal Gambling Services

Kerindy Clarke

Former Project Manager
NSW Safe Aboriginal Gambling Services

6:40 pm - 6:40 pm NETWORKING DRINKS