19 - 20 February, 2019 | Sir Stamford Circular Quay, Sydney, NSW

Conference Day Two: Wednesday, 20 February 2019

8:30 am - 9:00 am Coffee & Registration

9:00 am - 9:10 am Opening Remarks from Conference Chairperson

Kerindy Clarke - Former Project Manager, NSW Safe Aboriginal Gambling Services

Kerindy Clarke

Former Project Manager
NSW Safe Aboriginal Gambling Services

9:10 am - 9:50 am TBC

9:50 am - 10:30 am INTERNATIONAL SKYPE SESSION: Generating Revenue and Inspiring Change From The Most- Up-To Date Gambling Research and Digital Innovations

Brett Abarbanel - Director of Research, International Gaming Institute, University of Nevada, Las Vegas
Brett Abarbanel, Ph.D., Director of Research at the UNLV International Gaming Institute is an expert in global gaming and social science applications. In this session, Brett will bridge the gap between knowledge and application through her collaborative projects between the university’s innovation labs and Las Vegas Strip.

  • Exploring the innovative gaming products of tomorrow
  • Implementing the latest evidence based research for responsible gambling
  • Removing the silos between stakeholders and improving communication
  • Keeping up with the pace of innovations and regulations

Brett Abarbanel

Director of Research, International Gaming Institute
University of Nevada, Las Vegas

10:30 am - 11:00 am MORNING TEA

11:00 am - 11:40 am Responsible Gambling Education – Focusing on Prevention and Early Intervention

Natalie Wright - Director, Office of Responsible Gambling, NSW Department of Industry
The NSW Office of Responsible Gambling leads the development of responsible gambling strategy and public policy advice to the NSW Government, and implements a range of programs and initiatives in the areas of research, community education and support services. The Office is working towards zero gambling harm, and has increased its focus on prevention and early intervention for its community education and awareness programs. Natalie will discuss the limitations of only targeting the problem gambler in awareness and education programs and how a health promotion approach can help to prevent and reduce gambling related harm.

This session will examine:
  • The health promotion approach
  • The importance of education across all risk profiles
  • Current and future challenges

Natalie Wright

Director, Office of Responsible Gambling
NSW Department of Industry

11:40 am - 12:20 pm Understanding The Costs and Benefits of a Nationally Harmonized National Consumer Protection Framework For Online Wagering

Patrick Brown - General Counsel & Corporate Affairs Manager, Ladbrokes Australia
Australians are losing between $64 million to $400 million each year betting to illegal offshore sites. The government’s commitment to protecting illegal offshore wagering operators includes the establishment of The National Consumer Protection Framework (National Framework) for online wagering. In this session, Patrick will inspire the possibility of implementing a national wide protection scheme and its impact on your business and players.

  • Comparing the National Consumer Protection Framework across Australian States
  • Betting restrictions and online wagering in Australia
  • Restrictions on gambling advertising to reduce the exposure of children to gambling
  • Working with the government to implement these restrictions through the industry codes of practices

Patrick Brown

General Counsel & Corporate Affairs Manager
Ladbrokes Australia

12:20 pm - 1:20 pm LUNCH

1:20 pm - 2:00 pm CASE STUDY: How Sportsbet is Monitor Customer Behaviour

Michael Lacey - Regulation and Responsibility Manager, Sportsbet
Technology has changed the nature of gambling practices over the last decade and is continuing to do so. Sportsbet is the largest online wagering operator in Australia and makes $1.1 billion price changes each year from the data they collect to strengthen revenue income. In this session Patrick will focus on Sportsbet’s innovative gambling measures to monitor customer behaviours.

What does Responsible Gambling look like at Sportsbet
  • Why we take RG seriously
  • What is on the horizon

Michael Lacey

Regulation and Responsibility Manager

2:00 pm - 2:40 pm Brain-Weave Discussion

Joseph Del Duca - Founder, Australian Online Poker Alliance
We have introduced the Brain-Weave Discussion this year to increase the interactivity on site and to maximize your networking opportunities. This Brain-Wave Discussion will be led with a short 20 minute presentation followed by an open panel discussion to discuss the challenges involved.

Brain-Weave Topic :
Using the Customers Voice to Ensure Favourable Policy Outcomes in Areas such as In-Play Betting and Betting Restrictions

Joseph Del Duca

Australian Online Poker Alliance

2:40 pm - 3:10 pm AFTERNOON TEA

3:10 pm - 3:50 pm CASE STUDY: Here For The Long Haul – Lessons from 45 Years of Experience as a Casino and Gaming Operator in Tasmania

Daniel Hanna - Executive General Manager-Corporate and Regulatory Affairs, Federal Group Tasmania
Federal Group is a private, family owned company that holds the license for all gaming in Tasmania. The company was Australia’s first casino operator, opening and continuously operating Hobart’s iconic Wrest Point casino since 1973. Federal Group also owns and operates the Country Club Casino and Resort in Launceston. Federal Group has developed strong experience and expertise in the delivery of gaming over the last 45 years. The company has a people and customer centric approach to business that is well suited to the Tasmanian society and economy. Daniel’s address will cover some of the unique elements of Federal Group’s approach to gaming that have developed since 1973:

  • The importance of values and behaviours in delivering a highly regulated product like gaming
  • Operating gaming successfully in a regional community
  • The importance of understanding the local population and their drivers
  • How personal relationships deliver strong customer loyalty and harm minimization
  • The importance of social license and corporate responsibility for gaming operators
  • How our people, supported by the right tools and resources, represent the best chance of delivering gaming responsibly
  • Why encouraging and empowering staff to practice self-regulation helps in maintaining compliance and upholding responsibilities to the community

Daniel Hanna

Executive General Manager-Corporate and Regulatory Affairs
Federal Group Tasmania

New gaming technologies have enhanced the player’s capability to better understand and manage their gaming behaviors. This panel discussion will be led by 4 industry leaders to discuss the latest developments in technology and how this will impact your gaming future.

  • What’s New and Best? Discuss emerging technologies to attract our next generation of customers
  • Who are our future players? Are they millenials?
  • What will help make the future of player protection more promising?
  • Exploring the future of self-exclusion for online gamblers
  • What are your opinions on the future of socially gambling? Are we achieving what we need to?

Jason Leong

Gaming & Operations Manager
Balgowlah RSL Memorial Club


Paul Arbuckle

Chief Operating Officer
The Star Entertainment Group Limited Sydney


Allan Duffell

Compliance Manager
Lasseters Hotel Casino

4:30 pm - 4:30 pm Closing Remarks from Conference Chairperson