19 - 20 February, 2019 | Sir Stamford Circular Quay, Sydney, NSW

Conference Workshops

Workshop A: Tuesday, 19 Feb 2018

7:00 am - 8:45 am Transitioning from Knowledge to Application to Strengthen Responsible Gambling Programs

Mandy Tervit-Veasey - Former Responsible Gambling and Compliance Manager, Tabcorp
Workshop A will guide you through the latest research, case studies and trends to help you explore what is at the forefront of change of responsible gambling.

This workshop is specifically designed to assist with the transition of research to application to better protect your players and maximize growth.

Walk away with tools and strategies to overcome the barriers in integrating action-based research into your business.

Learning Areas Will Include:
  • What is Responsible Gambling and when is it time for organizations to step in?
  • Developing a strong understanding and awareness about the treatment and recovery of PG, in addition to the latest treatments/tools being researched to assist PG’s.
  • Taking action: How to get on top of lucrative innovations responsibly
  • Managing the tension between maintaining social responsibility, doing the right thing, and following regulations.
  • Ways to identify individuals who are/maybe ‘at-risk’ and putting these skills into practice
  • Change Management: Driving cultural change throughout the whole organization from the top down
  • Research into all forms of gambling is important and raising awareness of new research all stakeholders is vital


Mandy Tervit-Veasey

Former Responsible Gambling and Compliance Manager


Workshop B: Wednesday, 20 Feb 2018

7:00 am - 8:45 am How to Deliver a Safe and Innovative Responsible Gambling Program whilst Growing Revenue

Michael Lacey - Regulation and Responsibility Manager, Sportsbet
Data and Technology are not only changing the face of global wagering, but the entire gambling landscape.

As players demand more sophisticated products, businesses must now learn how to gain insights and innovatively monitor the wagering behaviours of players.

The continued evolution of technology now allows players to experience casinos, pubs and sports from the comfort of their devices.

The purpose of this workshop aims to support your growth in revenue with safe and innovative measures.

Learning Areas Will Include:
  • Sharing new ways to monitor customer behaviour
  • What are the key red flags
  • New technology and the power of data
  • The importance of sustainability


Michael Lacey

Regulation and Responsibility Manager