Executive General Manager-Corporate and Regulatory Affairs
Federal Group Tasmania
4:30 PM PANEL DISCUSSION: The Ownership, Responsibility and Accountability For Responsible Gambling: Who Should Be Accountable for What?
We have heard that there is a contradiction between practice and the law. This panel discussion will led by 4 industry experts to help you understand and overcome the ambiguous boundary between the two and where responsibility sit between the government and operators.
- What are codes of practice for Responsible Gambling required in all casinos, pubs and hotels?
- How can the government pursue better- conceived and well-resourced regulations and enforcements to help?
- Why measures are at times not enforced or ignored by a small number of operators?
- How can we sustain the ubiquitous gambling mechanisms within Australia while reducing the harm to gambling?
- The role of the government, gambling operators, individual and community if we seriously want gambling harm to be reduced?
3:10 PM CASE STUDY: Here For The Long Haul – Lessons from 45 Years of Experience as a Casino and Gaming Operator in Tasmania
Federal Group is a private, family owned company that holds the license for all gaming in Tasmania. The company was Australia’s first casino operator, opening and continuously operating Hobart’s iconic Wrest Point casino since 1973. Federal Group also owns and operates the Country Club Casino and Resort in Launceston. Federal Group has developed strong experience and expertise in the delivery of gaming over the last 45 years. The company has a people and customer centric approach to business that is well suited to the Tasmanian society and economy. Daniel’s address will cover some of the unique elements of Federal Group’s approach to gaming that have developed since 1973:
- The importance of values and behaviours in delivering a highly regulated product like gaming
- Operating gaming successfully in a regional community
- The importance of understanding the local population and their drivers
- How personal relationships deliver strong customer loyalty and harm minimization
- The importance of social license and corporate responsibility for gaming operators
- How our people, supported by the right tools and resources, represent the best chance of delivering gaming responsibly
- Why encouraging and empowering staff to practice self-regulation helps in maintaining compliance and upholding responsibilities to the community